3rrd Privacy Policy – Your Data, Explained Clearly

01Introduction

3rrd operates an online betting and gaming platform accessible at 3rrd.app. This Privacy Policy applies to all users of the platform, the mobile app and any related services. It describes how 3rrd collects, stores, uses and protects the personal information of players, including those based in Pakistan.

By creating a 3rrd account, making a deposit or using any part of the platform, you agree to the practices described in this policy. If you do not agree, you should not use the platform.

This policy should be read alongside the 3rrd Terms and Conditions and the Responsible Gaming page, both of which form part of your agreement with the platform.

02Data We Collect

3rrd collects personal information through several routes. The main categories are as follows:

We may also collect information from identity verification partners when you submit documents to complete the verification process. This is limited to confirmation of name, date of birth and document validity – we do not receive or store copies of your identity documents on our servers beyond what is strictly necessary for compliance.

03How We Use Your Data

The personal data collected by 3rrd is used for the following purposes:

• Creating and managing your account on the platform.
• Processing PKR deposits via JazzCash, Easypaisa, Raast or bank transfer.
• Processing withdrawal requests to your registered payment method.
• Verifying your identity and age as required before account activation and before large withdrawals.
• Detecting and preventing fraud, bonus abuse and suspicious account activity.
• Monitoring betting patterns to support responsible gaming obligations.
• Responding to customer support enquiries.
• Sending transactional communications such as deposit confirmations, withdrawal updates and account notifications.
• Sending promotional communications (where you have opted in).
• Improving the platform's performance, layout and game library based on aggregate usage data.

04Payment Data and Financial Information

All financial transactions on 3rrd are conducted in PKR. Payment processing is handled through integration with JazzCash, Easypaisa, Raast and standard bank transfer systems. When you make a deposit or request a withdrawal, your transaction is passed securely to the relevant payment provider.

3rrd does not store your full JazzCash or Easypaisa credentials, bank card numbers or banking passwords. What we retain is a reference identifier (a transaction reference or masked account identifier) that allows us to match your payment history to your account and process refunds or withdrawal reversals when necessary.

All payment data transmitted between the 3rrd platform and payment providers is encrypted using SSL. The 3rrd mobile app does not cache or store payment credentials locally on your device.

05Who We Share Your Data With

3rrd does not sell personal data to third parties. We do not share your information with advertisers or data brokers. Data sharing is limited to the following categories of recipient, all of whom operate under appropriate data protection obligations:

• Payment Processors: JazzCash, Easypaisa, Raast and bank partners require your account reference and transaction amount to process PKR deposits and withdrawals. They receive only what is needed for the specific transaction.
• Identity Verification Providers: When you submit verification documents, these are reviewed by a third-party KYC service. The outcome (pass or fail) is returned to 3rrd. Document images are handled according to the verification provider's own data policies.
• Fraud Prevention Partners: Device fingerprint data and IP address information may be shared with fraud detection services to identify suspicious activity or account duplication attempts.
• Technology Infrastructure Providers: The servers and cloud infrastructure that host 3rrd are operated by third-party providers under contracts that include data processing requirements.
• Legal and Regulatory Disclosure: If required by law, court order or a legitimate regulatory request, 3rrd may be required to disclose account information. We will notify you of such requests where legally permitted to do so.

06Data Storage and Security

Personal data collected by 3rrd is stored on secure servers. Access to account data is restricted to staff who require it for their specific operational role. Systems are monitored for unauthorised access attempts and security patches are applied on a regular maintenance schedule.

Security measures applied to 3rrd player data include:

• SSL / TLS encryption on all data transmitted between your device and the platform.
• Encrypted storage for passwords – your password is hashed and cannot be read in plain text by anyone at 3rrd.
• Role-based access controls so that customer support staff can view only the account data necessary to resolve your query.
• Session token expiry on inactivity, so your account is protected if you leave the app or browser open.
• Biometric login option on the mobile app, which keeps credentials off the clipboard and keyboard history.

No data security system is 100% impenetrable. In the event of a data breach that is likely to affect your rights, 3rrd will notify affected players as quickly as reasonably possible using the contact details on their account.

07Cookies and Tracking

The 3rrd website and app use cookies and similar tracking technologies to keep your session active and to remember certain preferences between visits. Here is how we categorise the cookies in use:

• Essential Cookies: Required for the platform to function. These keep you logged in during a session and protect against cross-site request forgery. They cannot be disabled without breaking basic platform functionality.
• Functional Cookies: Remember your language settings, last-visited section or notification preferences. These improve your experience but are not essential.
• Analytics Cookies: Used to understand how players navigate the platform at an aggregate level – which sections are visited most, where players drop off in a flow. Data is anonymised before analysis and not tied to individual accounts.

3rrd does not use third-party advertising cookies. There are no Facebook Pixel, Google Ads remarketing tags or similar tracking scripts on the platform that profile you for external advertising purposes.

You can manage cookie preferences in your browser settings. Blocking essential cookies will affect platform functionality including the ability to stay logged in.

08Marketing Communications

3rrd may send you promotional communications by email and push notification about bonuses, new game releases, PSL season offers and other platform news. You will only receive these if you have opted in during registration or through your account notification settings.

You can opt out of marketing communications at any time. Options to manage this are available in your account settings under Notifications. Opting out of marketing does not affect transactional notifications such as deposit confirmations and withdrawal updates, which are sent regardless of marketing preference because they relate to your account activity.

09Your Rights Over Your Data

As a 3rrd player, you have the following rights in relation to your personal data. You can exercise any of these by contacting the support team through your account:

10Children's Privacy

3rrd is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory step in the account registration process.

If 3rrd becomes aware that an account has been created by a person under 18, that account will be closed immediately, all associated data will be deleted to the extent permitted by law, and any balance will not be returned.

Parents and guardians who believe that a minor may have created a 3rrd account should contact support immediately so the account can be reviewed and closed.

11Data Retention

3rrd retains personal data for as long as is necessary for the purposes it was collected and to comply with legal obligations. General retention periods are as follows:

• Account Data: Retained for the duration of your active account plus five years after account closure.
• Financial Transaction Records: PKR deposit and withdrawal records are retained for a minimum of seven years to satisfy financial record-keeping requirements.
• Identity Verification Documents: Retained for the period required by applicable regulations, typically five years from the date of verification.
• Support Communications: Retained for three years to allow for follow-up on ongoing matters.
• Marketing Opt-In Records: Retained for as long as you remain opted in. Opt-out confirmation is retained indefinitely to prevent accidental re-subscription.

When data is no longer required under these retention periods, it is securely deleted or anonymised so it cannot be linked back to an individual.

12Changes to This Policy

3rrd may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable regulations or improvements in how we describe our practices. When changes are made, the updated version is published on this page with a revised "Last updated" date.

Significant changes – for example, a change in the categories of third parties we share data with – will be communicated to registered players by email at the address on their account. Continued use of the platform after a policy update constitutes acceptance of the revised version.

13Contact and Data Requests

If you have questions about this Privacy Policy, want to exercise any of your data rights, or need to report a data-related concern, please contact the 3rrd support team through the Help section of your account or through the mobile app.

Data access and deletion requests are processed within 30 days. Where a request is complex or there are a large number of requests in the queue, this may be extended by a further 30 days with notice provided to you.